Senior Service Engineer

Proven field maintenance technician required to deliver planned/reactive service and support for ultrasound, anesthesia, patient monitoring and life support equipment.

The Position:

The appointed Senior Service Engineer will:

• Handle complaints and malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
• Provide efficient technical support to customers and sales/marketing colleagues.
• Deliver on-site support to distributors for important projects (installation, complex system failure diagnosis and repair).
• Visit end users on-site to collect customer feedback and market information.
• Repair and maintain main units returned from customers.
• Provide service training to customers (mainly distributors, sometimes end users).
• Negotiate with customers for service contract, ordering, logistics and admin tasks.
• Assist stock management admin for parts stock and equipment management.

The Candidate:

Applicants will be expected to demonstrate:

• A minimum bachelor’s degree in electronic, biomedical or related engineering/science discipline
• At least three years’ work experience in the medical services industry, ultrasound, anesthesia, patient monitoring or life support equipment.
• Familiarity with the procurement processes of local medical organizations, on-line maintenance and repair processes.
• Familiarity with medical electronic products, their clinical application and maintenance
• Full driver’s license and flexibility to travel extensively.

The Company:

Dedicated to providing advanced medical devices and comprehensive solutions for companion, farm, equine, and exotic animals, our client is committed to meeting the different demands of veterinarians with a broad portfolio of products covering medical imaging systems, patient monitoring & life support, and In-Vitro diagnostics.