Senior Service Engineer

  • Ultrasound
  • Remote, Netherlands
  • c€80,000 + Benefits
  • JOB-2798 DFO

One of fastest growing companies in the field of medical imaging systems and veterinary diagnostics is presently seeking a home-based engineer to maintain equipment throughout Holland.

The Position:

The successful candidate will:

  • Handle all complaints and any malfunction claims from customers (mainly distributors but sometimes end users such as hospitals and clinics)
  • Provide efficient technical support to customers and sales/marketing colleagues
  • Deliver on-site support to distributors for important projects (installation, complex equipment failure diagnosis and repair)
  • Visit end users onsite to collect customer feedback and market information
  • Repair and maintain main units returned from customers
  • Deliver service training to customers (mainly distributors, sometimes end users)
  • Negotiate with customers on service contracts, ordering and logistics
  • Assist stock management administration for parts stock and equipment management

The Candidate:

Applicants will be expected to demonstrate:

  • A minimum bachelor’s degree in electronic engineering, biomedical engineering, biomedical science or related
  • At least three years’ maintenance experience in medical electronic equipment (and its clinical application)
  • Familiarity with the procurement processes of local medical organizations as well as on-line maintenance and repair processes
  • An understanding of industry related charging standards
  • (Ideally) technical support work experience
  • A good command of both written and spoken English
  • Skilled use of computers and office software

The Company:

Dedicated to providing advanced medical devices and comprehensive solutions for pets, farm animals, equine, and exotic animals, our client offers equal access to high-quality healthcare by meeting different demands of veterinarians to care for a wide variety of animals.  The company’s broad portfolio of products covers medical imaging systems, patient monitoring & life support, and In-Vitro diagnostics of animals.