Regional Service Coordinator

    Sector:
    Flexographic Printing
    Location:
    Brussels
    Salary:
    Attractive Salary & Benefits Package
    Reference:
    14050 SHA

    Polish and English speaking service or technical support professional required to coordinate the delivery of service within the Polish speaking region, driving improvement programs (both personnel and equipment) to improve customer system performance and uptime.

    The Position:

    Working from the Company’s European head office in Belgium, the appointed Regional Service Director will assume responsibility for:

    • Regular travel throughout Poland (25% to 50% of the time)
    • Day to day service delivery within the region
    • Monitoring performance for periodic reviews with customers/dealers
    • Answering internal and external questions regarding service delivery
    • Planning and coordinating field change orders and upgrades
    • Coordinating training programs
    • Relaying customer feedback to improve service delivery

    The Candidate:

    Applicants will be expected to demonstrate:

    • A minimum of five years’ experience in customer facing service or technical support role
    • (Ideally) a bachelor’s degree in electronics or equivalent
    • Strong technical knowledge and troubleshooting skills gained in a service environment
    • Excellent interpersonal skills and knowledge of ERP systems
    • Strong written and verbal communication in Polish AND English, other languages an asset

    The Company:

    A leading player in the flexographic printing industry, our client helps its customers produce better quality and more cost effective printed packaging for its consumers. From its thermal imaging systems and ground-breaking digital flat top dot technology, the company delivers true manufacturing productivity with added flexibility, focus and ambition to shape the future of flexo.

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