IT Business Support Manager

  • Workplace Supplies Business
  • North Yorkshire, UK
  • £35,000 to £40,000 + Benefits
  • JOB-1835 DCA

The successful candidate will work collaboratively with all departments to deliver continuous software and hardware improvements to our client’s IT infrastructure.

The Position:

Reporting to the Managing Director, the appointed IT Business Support Manager will liaise closely with our client’s ERP and WMS system provider to ensure he or she is up to date with all functionalities. 

Responsibilities will include:

  • Diagnosing and troubleshooting technical issues including account setup and network configuration
  • Escalating unresolved issues to appropriate external teams (e.g., software developers)
  • Liaising with in-house departments to ensure the system is being used to its maximum capabilities
  • Correlating and managing all auditable data within appropriate timescales
  • Ensuring that all budgetary controls are responsibly managed
  • Working with external IT suppliers and customers to develop the company’s offering

The Candidate:

Applicants will be expected to demonstrate:

  • An excellent understanding of enterprise resource planning (ERP) and warehouse management system (WMS) software    
  • Experience of tracking system issues through to resolution within agreed time limits
  • The ability to identify, cost and follow through on new ideas which might help the whole business
  • A willingness to work in other departments to fully understand their roles and thereby add value with IT solutions
  • The ability to train colleagues in system changes/developments
  • A motivation towards fostering a ‘can do’ culture, while still ensuring all daily tasks are completed

The Company:

A leading supplier of PPE, uniforms, workwear, office furniture, merchandising and promotional products, our client supports a wide range of organisations from a host of industry sectors across the UK, from haulage firms and supermarkets through to care homes and hospitals.  With extensive warehouse and distribution facilities, the company employs a talented internal artwork, design and production team who can create high-quality bespoke products to meet a wealth of needs.