Enterprise Customer Success Manager

Proven customer success professional required to optimise working relationships and provide strategic support to customers in the US health insurance industry.

The Position:

The appointed Enterprise Customer Success Manager will assume responsibility for:

• Creating and maintaining successful partnerships with the company’s largest customers, ensuring they realize maximum value from our client’s platforms and services
• Providing strategic support to help insurance firms build and grow their businesses by utilizing cutting edge software
• Gaining a strong understanding of customers’ business objectives to articulate how our client’s solution supports the achievement of these goals
• Leveraging change management cross-functionally with sales, support, product, marketing, and professional services teams to deliver value
• Driving adoption/engagement and ensuring a world-class customer experience

The Candidate:

Applicants will be expected to demonstrate:

• A minimum of four years’ strong performance in customer success management, account management, sales, or related customer-facing role
• Experience of working with B2B SAAS customers in excess of $250,000 ARR
• Proven ability to build relationships with C-Suite executives of Fortune 500+ companies or similar
• Experience within the health insurance industry, or with insurance carriers
• Exceptional verbal and written communication skills
• A passion for technology and customer success
• The ability to quickly build trusting relationships with customers at all levels of the organization

The Company:

Leading the health insurance tech industry with an expansive portfolio of cloud-based sales management, client delivery, content and analytics solutions, our client offers an all-on-one platform full of robust data and the most comprehensive content library available, empowering its partners to make smarter business decisions throughout the entire customer lifecycle.  You will be joining a high performing team focused on creating a culture that promotes a growth mindset, unique perspectives and teamwork, a team which cares about each other and works to deliver an experience that focuses on the whole individual.