Customer Service Advisor

    Sector:
    eGaming
    Location:
    West Midlands
    Salary:
    c£35,000 + Extensive Benefits
    Reference:
    ZR_730_SAU

    Japanese-speaking Customer Service Advisor required to provide a high-quality standard of customer care across all our client’s brands by identifying customer needs and providing effective customer support.

    The Position:

    The successful candidate will:

    • Be compliant with all audit, regulatory and company regulations/policies, particularly in respect of data protection
    • Take full responsibility for customer issues and resolve them on first contact where possible
    • Demonstrate high standards of customer engagement/care/excellence skills to provide quality support to all customers
    • Compliance with AML, Health & Safety, ISMS Policies and Procedures
    • Maintain up to date knowledge of new policies and procedures through regular awareness training
    • Manage and maintain a fun environment whilst answering customer questions
    • Maintain an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively environment
    • Make all customers feel at home and welcome

    The Candidate:

    Applicants will be expected to demonstrate:

    • Fluent written and verbal communication skills in Japanese and English
    • Proven customer service / customer care experience
    • Strong commercial acumen to recognise and act upon opportunities to promote the company’s services to both existing and new customers
    • Experience of carrying out accurate and appropriate data entry on customer accounts
    • A fun and approachable attitude towards all customers
    • A fair, impartial, reasonable, consistent and open-minded outlook

    The Company:

    A privately-owned company based in the UK but with technical support teams in Eastern Europe and the far east, our client is a developer of mobile casino brands focused solely on what constitutes an exceptional player experience, through a combination of advanced digital capabilities, technological innovation and unwavering player-focus.

    With over 5 million players across its brands today, the business has established itself as a dominant force within the eGaming industry and is the proud recipient of various industry awards. Recognizing that its ongoing success relies solely on the brilliance and strength of its dynamic teams, the company continues to invest in and support its people at all levels, with personal development and career growth plans for all.

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