Client Services Account Manager

    Print Management, Design, Data, Mailing, Fulfilment
    £30,000 to £35,000 + Pension
    JOB-1467 JHO

    The Client Services Account Manager will oversee projects on a day-to-day basis, ensuring that they run smoothly and achieve their full potential.

    The Position:

    Daily contact with clients is a key part of this job, offering new and forward-thinking solutions and forging productive communication processes. Coordinating key projects and pitching ideas to give your projects a clear direction and strategy, you will strive to achieve the very best outcome for the client in a fast-paced environment that is both demanding and fulfilling.  Key responsibilities will include:

    • Working closely with the Business Development team to manage all post sale activities
    • Processing new jobs and projects from estimate stage and proofing cycle through to production
    • Dealing with all sales and production queries to ensure expectations and timelines are met
    • Project management of key accounts to ensure all SLA are achieved
    • Managing the full project lifecycle and interacting with all relevant respective departments
    • Using the company’s Management Information System (MIS) to ensure all data is accurate, jobs are processed correctly, production/delivery timescales are met, and diary management is proactive
    • Ensuring the appropriate work trafficking of all projects through the production process
    • Management of marketing activities and campaigns for clients
    • Holding client meetings either on video calls or in person
    • Attending training forums to ensure all required skills are developed and maintained

    The Candidate:

    Applicants for the position of Client Services Account Manager will be expected to demonstrate:

    • Proven experience as an Account Manager in a similar agency environment (ideally including print management, design, data and/or mailing solutions)
    • High level industry expertise balanced with fantastic client relationship and project management skills
    • Strong ability to deal with internal and external customers
    • First class creative and production led decision-making abilities
    • An understanding of distribution and mailing efficiencies, print management, data sensitivity and fulfilment
    • A track record of delivering for clients when working to tight deadlines
    • The ability to plan and strategize at a senior level
    • A persuasive and confident approach to projects
    • Excellent written and verbal communication skills
    • A keen attention to detail and budgetary / commercial restraints
    • A working knowledge of Microsoft applications and MIS (Tharstern would be an advantage)

    The Company:

    A leading integrated communications agency based in Leeds, our client provides a range of creative design, marketing communications, branding, advertising, digital marketing, event management, experiential solutions, data management, fulfilment and on-demand print services to a wide spectrum of market sectors.  The company’s culture is borne from its people, who create and manage wonderous things every day, who have energy, commitment and diversity and who believe that their products and services are truly an extension of who they are.  Ongoing training and development is a key part of our client’s culture, with a Performance Management system within the business which allows for key objectives and performance measures to be set. The company is also happy to support professional growth through external study and work placement learning.


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